Worksent enables MSPs to extend their support coverage by leveraging our helpdesk service, available 24/7, including holidays and weekends. Our support eliminates the challenges of setting up on-call or extended shifts for techs, reducing the risk of tech
At Worksent, we help MSPs by offering 24/7/365 service desk solutions. We leverage our skilled techs to extend your in-house helpdesk team seamlessly. Using your existing tech stack systems (PSA, RMM, Email, Phone, and Chat), we manage your customers’ first and second-level support tickets, ensuring faster ticket resolution round the clock at a reduced delivery cost, making your helpdesk service a seamless and efficient as possible.
Our skilled techs manage first-level tickets efficiently, ensuring quick response times and freeing your techs to handle advanced issues and customer-focused tasks. This approach improves response and resolution times and enhances overall service desk performance and customer satisfaction.
