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Friendly Smart Home Service

by Friendly Technologies

Offer Smart Home service to subscribers for increased ARPU

Friendly Technologies' solution for Smart Home management is an open platform for easy and effective connection and management of the digital home. With Friendly's platform, service providers can Introduce a new Smart Home Service to their subscribers and increase their average income per subscriber.

Friendly's Smart Home solution offers the user a coherent and holistic view of all devices in the smart home - from appliances and security sensors, to cameras and power management. The solution includes camera view, sensors status, alarms upon events, automated scenarios and more.

Today's most Smart Home management solution are typically provided as an end-to-end solution by a specific vendor which creates dependency on one vendor. Friendly offers an open platform and a Best-of-Breed approach. The service provider can market multiple types of Smart Home hubs with variety of sensors and cameras, all managed on one platform. Friendly Technologies provides the smartphone application enabling subscribers to manage Smart Home, branded with your own logo.

Operator's Benefits

  • Increased ARPU
  • Accelerated smart home deployment for mass markets
  • Increased subscriber loyalty & reduced churn
  • Device agnostic with a unified platform
  • Complimentary services such as security services and home insurance

 

Subscriber's Benefits

  • One-stop-shop for home automation
  • Accessible from home or on the go
  • Manage variety of devices via standard protocols
  • Gives homeowners a new level of control
  • Saves money on home expenses
  • Supported and protected by the service provider
Friendly Smart Home Service
Technical Specification

Technical Specification

System Architecture

Friendly's Smart Home management solution is an open and scalable platform designed to manage and monitor millions of households. The platform includes three main layers:

  • Mediation Layer (Southbound Interfaces) - Supporting multiple management and messaging protocols for communicating with the Home Gateway; supported protocols include TR-069, Web Services, OMA-DM, MQTT, REST and Json. The Home Gateway is the main concentrator hub for communicating with in-house devices and sensors.
  • Business Logic Layer - Includes a Big Data Analytics module, which collects stores and analyzes huge amounts of performance data and KPIs. Big Data analysis provides information about trends, performance and loads, and the data is viewed using a dynamic dashboard; and a Management Console, which has profile, template and campaign management capabilities and performs operations on groups of devices
  • Presentation Layer - Provides the Home Portal, a web-based interface accessible from any tablet, laptop or desktop; and a mobile app for smart phones. A northbound interface (Web Services XML/SOAP) is available for integration with external systems. The presentation layer also includes a Call Center Portal, an intuitive dashboard for quick and efficient call center problem resolution.

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