An optional managed service layered on the MentatNOC Platform for integrators and operators who want the watching handled as well as the tooling. Our NOC monitors the fleet's health signals around the clock, triages alerts, filters out planned work, and hands integrators clean, actionable tickets instead of raw alarms. It attaches to Platform Access rather than standing alone, so the platform's health record and proof trail stay the single source of truth.
- 24/7 monitoring of every health signal the MentatNOC Platform tracks: reachability, verified image production, certificate expiry, firmware state, time sync, and tamper events
- Alert triage by our NOC: planned work filtered out, real failures escalated as clean tickets with diagnostic context attached
- Delivered per site and per fleet, from dozens of cameras to thousands, across multiple customer organizations
- Attaches to MentatNOC Platform Access; the platform's health record and hash-chained audit log remain the single source of truth
- Escalation paths and notification preferences set per integrator and per customer
- Device health only: the service has no access to video content
