A research report published has revealed that, despite the many initiatives already in place, less than a quarter of UK consumers claim to be aware of the term ‘smart cities’.
July 10, 2018
Posted by: Zenobia Hegde
With huge investment in the Industrial Internet of Things (IIoT) predicted over the next decade, robust, resilient and secure networks are critical for providing actionable data. To support this, Westermo has enhanced its WeConnect service to offer greater security, reliability and ease-of-use when establishing remote connections to networks and industrial equipment over the internet. (more…)
July 9, 2018
Posted by: Zenobia Hegde
Bayer Consumer Care AG, one of the Consumer Health companies, has signed a global non-expiring licensing agreement to use the “enterprise:inmation” software of inmation Software GmbH, the technology provider in the field of global real-time information management in large-scale industry. (more…)
Posted by: Zenobia Hegde
Geotab, a global provider of IoT and connected vehicles, has launched its new tool, data.geotab.com. Aiming to empower organisations and local authorities in the development of smart cities, data.geotab.com grants public access to (more…)
Posted by: Zenobia Hegde
The IP500 Alliance, the pioneering IoT movement for secure m2m communication, announced the official launch of an open wireless standard in the Netherlands on June 13th in The Hague. (more…)
Posted by: Zenobia Hegde
Zededa, a start-up powering the real-time enterprise, announced early access to its platform that provides real-time apps a simple “on-ramp” to the cloud-native edge.
July 6, 2018
Posted by: Zenobia Hegde
Advantech, a provider of global intelligent systems, has appointed Alberto Prada Morales as channel manager for Iberia. This appointment is effective immediately. Mr. Prada Morales is an experienced telecommunications engineer who graduated in 2008 from the Seville School of Engineers. (more…)
Posted by: Zenobia Hegde
The digital marketing challenger agency, QueryClick, has released The CMO Performance Report 2018, which has found a significant number of retailers plan to invest in transformative technology including machine learning and voice search to enhance their digital marketing campaigns. (more…)
July 5, 2018
Posted by: Zenobia Hegde
Grosskraftwerk Mannheim AG (GKM) produces energy and distant heating for the booming Rhine-Neckar metropolitan region. Complex processes support the operation of the power plant, including a large fleet of industrial cranes and hoists. (more…)
July 4, 2018
Posted by: Zenobia Hegde
A new report from Juniper Research has found that the adoption of chatbots across the retail, banking and healthcare sectors will realise business cost savings of $11 billion (€9.42 billion) annually by 2023, up from an estimated $6 billion (€5.14 billion) in 2018.
The research found that these cost savings will be derived from the reduced amount of time spent on customer service enquiries. Using chatbots, businesses will dramatically cut response and interaction times via phone and social channels. It forecast that consumers and businesses combined will save over 2.5 billion hours by 2023 in these sectors.
Retail to cash in on chatbot invasion
The new research, Chatbots: Banking, eCommerce, Retail & Healthcare 2018-2023, found that the retail sector will gain the most benefits from chatbot technology, with Juniper estimating that by 2023 over 70% of chatbots accessed will be retail-based.
It highlighted both customer service and eCommerce as key use cases, although cautioned that greater investment in chatbot functionality will be required to meet consumer expectations. In that context, Juniper forecasts that improvement in AI, as shown recently by Google’s Duplex, to create a more personable user experience would be fundamental in creating a ‘pull’ factor for chatbots.
Juniper cited benefits such as cost savings, up-selling, marketing and cart recovery as major retailer chatbot ‘push’ factors. Retailers will take advantage of these opportunities; propelling chatbot implementation and driving eCommerce transactions via chatbots to reach $112 billion (€95.96 billion) by 2023.
Chatbot integration future of apps
The research found that whilst messaging applications have been the first platforms on which chatbots flourished, chatbot-enabled apps in use will greatly increase as many retailers, financial institutions and healthcare providers integrate the technology into their dedicated apps.
By 2023, Juniper forecasts that over 50% of the chatbots accessed will be through discrete apps, with complete bot integration overturning the make up of current app functionality.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
For more market insights, download the free whitepaper: ‘How Chatbots will Transform the Retail Industry’.
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Posted by: Zenobia Hegde