EXCLUSIVE INTERVIEW: Autonomous systems, supported by artificial intelligence (AI) and digital twins, are a game-changer for industrial organisations. Today we are moving away from people telling machines what to do to a world where machines tell people what to do. (more…)
July 11, 2018
Posted by: Zenobia Hegde
New research from Capgemini’s Digital Transformation Institute has revealed that artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions. (more…)
July 10, 2018
Posted by: Zenobia Hegde
The digital marketing challenger agency, QueryClick, has released The CMO Performance Report 2018, which has found a significant number of retailers plan to invest in transformative technology including machine learning and voice search to enhance their digital marketing campaigns. (more…)
July 5, 2018
Posted by: Zenobia Hegde
A new report from Juniper Research has found that the adoption of chatbots across the retail, banking and healthcare sectors will realise business cost savings of $11 billion (€9.42 billion) annually by 2023, up from an estimated $6 billion (€5.14 billion) in 2018.
The research found that these cost savings will be derived from the reduced amount of time spent on customer service enquiries. Using chatbots, businesses will dramatically cut response and interaction times via phone and social channels. It forecast that consumers and businesses combined will save over 2.5 billion hours by 2023 in these sectors.
Retail to cash in on chatbot invasion
The new research, Chatbots: Banking, eCommerce, Retail & Healthcare 2018-2023, found that the retail sector will gain the most benefits from chatbot technology, with Juniper estimating that by 2023 over 70% of chatbots accessed will be retail-based.
It highlighted both customer service and eCommerce as key use cases, although cautioned that greater investment in chatbot functionality will be required to meet consumer expectations. In that context, Juniper forecasts that improvement in AI, as shown recently by Google’s Duplex, to create a more personable user experience would be fundamental in creating a ‘pull’ factor for chatbots.
Juniper cited benefits such as cost savings, up-selling, marketing and cart recovery as major retailer chatbot ‘push’ factors. Retailers will take advantage of these opportunities; propelling chatbot implementation and driving eCommerce transactions via chatbots to reach $112 billion (€95.96 billion) by 2023.
Chatbot integration future of apps
The research found that whilst messaging applications have been the first platforms on which chatbots flourished, chatbot-enabled apps in use will greatly increase as many retailers, financial institutions and healthcare providers integrate the technology into their dedicated apps.
By 2023, Juniper forecasts that over 50% of the chatbots accessed will be through discrete apps, with complete bot integration overturning the make up of current app functionality.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
For more market insights, download the free whitepaper: ‘How Chatbots will Transform the Retail Industry’.
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July 4, 2018
Posted by: Zenobia Hegde
JDA Software Inc., a provider of end-to-end supply chain and retail solutions, has signed a definitive agreement to acquire Blue Yonder,specialist in AI solutions for retail. (more…)
July 2, 2018
Posted by: Zenobia Hegde
The OpenFog Consortium’s OpenFog Reference Architecture for fog computing has been adopted as an official standard by the IEEE Standards Association (IEEE-SA). The new standard, known as IEEE 1934™, relies on the reference architecture as a universal technical framework that enables the data-intensive requirements of the Internet of Things (IoT), 5G and artificial intelligence (AI) applications. (more…)
June 27, 2018
Posted by: Zenobia Hegde
IBM announced it has acquired Oniqua Holdings Pty Ltd., a global innovator in Maintenance Repair and Operations (MRO) Inventory Optimisation solutions and services focused on mining, oil & gas, transportation, utilities, manufacturing and other asset-intensive industries. (more…)
June 25, 2018
Posted by: Zenobia Hegde
SecuriThings, a provider of IoT security, has unveiled a new capability that enables system integrators to rapidly deploy the SecuriThings solution onto operating IP cameras for immediate monitoring and remediation. (more…)
June 20, 2018
Posted by: Zenobia Hegde
Danalock, a provider of smart lock solutions for smart homes and businesses, announced that the HomeKit version of its Danalock V3 smart lock is now available for purchase in Apple retail and online stores in more than 20 countries across Europe. (more…)
June 18, 2018
Posted by: Zenobia Hegde
A new company, EVERYWHERE Communications, Inc., has been launched to provide satellite and cellular connections for the millions of people and assets that require global connectivity for safety, security and productivity. (more…)
June 15, 2018
Posted by: Zenobia Hegde