Event date: September 05 – 06, 2018
European Smart Homes 2018 – London, United Kingdom
ACI’s European Smart Homes 2018 will be taking place on 5th & 6th September in London, UK. The 3rd annual summit will bring together key industry stakeholders from the energy industry, IT, telecoms operators, utilities, insurance & property management companies, governments, consultants, solution and technology providers for two intensive days of insights, analyses, benchmarking and excellent networking with key discussions revolving around monetisation, customer approach, partnership and interoperability. (more…)
July 19, 2018
Posted by: IoT global network
Technology plays an important role in success of an online business. No matter how strong your product is, if your webstore is poorly designed, takes ages to load, doesn’t provide a personal experience, it can be curtains for your business anytime. (more…)
Posted by: Zenobia Hegde
The Internet of Things (IoT) is having a huge impact, with experts anticipating a significant increase in adoption of the technology, particularly across the enterprise. Growth Enabler predicts that the global IoT market is set to grow to $457.29 billion (€392.71 billion) by 2020 driven in part by the acceptance, (more…)
July 18, 2018
Posted by: Zenobia Hegde
Juniper Networks, a provider of automated, scalable and secure networks, announced a new study, The Challenge of Building the Right Security Automation Architecture. It has been conducted with the Ponemon Institute and found that, (more…)
July 17, 2018
Posted by: Zenobia Hegde
Thales, a provider in critical information systems, cybersecurity and data security, and Device Authority, a provider in identity and access management (IAM) for the Internet of Things (IoT), announced a jointly developed solution to ensure the authentication of IoT devices (more…)
Posted by: Zenobia Hegde
ADLINK Technology, a global provider of computing solutions, has partnered with FogHorn Systems, a developer of software for industrial and commercial Internet of Things (IIoT) solutions. The partners aim to bring edge intelligence to ADLINK’s groundbreaking Digital eXperiments as-a-Service (DXS) product, (more…)
July 16, 2018
Posted by: Zenobia Hegde
EXCLUSIVE INTERVIEW: Autonomous systems, supported by artificial intelligence (AI) and digital twins, are a game-changer for industrial organisations. Today we are moving away from people telling machines what to do to a world where machines tell people what to do. (more…)
July 11, 2018
Posted by: Zenobia Hegde
Zededa, a start-up powering the real-time enterprise, announced early access to its platform that provides real-time apps a simple “on-ramp” to the cloud-native edge.
July 6, 2018
Posted by: Zenobia Hegde
Advantech, a provider of global intelligent systems, has appointed Alberto Prada Morales as channel manager for Iberia. This appointment is effective immediately. Mr. Prada Morales is an experienced telecommunications engineer who graduated in 2008 from the Seville School of Engineers. (more…)
Posted by: Zenobia Hegde
A new report from Juniper Research has found that the adoption of chatbots across the retail, banking and healthcare sectors will realise business cost savings of $11 billion (€9.42 billion) annually by 2023, up from an estimated $6 billion (€5.14 billion) in 2018.
The research found that these cost savings will be derived from the reduced amount of time spent on customer service enquiries. Using chatbots, businesses will dramatically cut response and interaction times via phone and social channels. It forecast that consumers and businesses combined will save over 2.5 billion hours by 2023 in these sectors.
Retail to cash in on chatbot invasion
The new research, Chatbots: Banking, eCommerce, Retail & Healthcare 2018-2023, found that the retail sector will gain the most benefits from chatbot technology, with Juniper estimating that by 2023 over 70% of chatbots accessed will be retail-based.
It highlighted both customer service and eCommerce as key use cases, although cautioned that greater investment in chatbot functionality will be required to meet consumer expectations. In that context, Juniper forecasts that improvement in AI, as shown recently by Google’s Duplex, to create a more personable user experience would be fundamental in creating a ‘pull’ factor for chatbots.
Juniper cited benefits such as cost savings, up-selling, marketing and cart recovery as major retailer chatbot ‘push’ factors. Retailers will take advantage of these opportunities; propelling chatbot implementation and driving eCommerce transactions via chatbots to reach $112 billion (€95.96 billion) by 2023.
Chatbot integration future of apps
The research found that whilst messaging applications have been the first platforms on which chatbots flourished, chatbot-enabled apps in use will greatly increase as many retailers, financial institutions and healthcare providers integrate the technology into their dedicated apps.
By 2023, Juniper forecasts that over 50% of the chatbots accessed will be through discrete apps, with complete bot integration overturning the make up of current app functionality.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
For more market insights, download the free whitepaper: ‘How Chatbots will Transform the Retail Industry’.
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July 4, 2018
Posted by: Zenobia Hegde