Blogs

The case for the contact centre being a part of sales and marketing

Recent Gallup analysis shows fully engaged customers will give a 23% greater share of their wallet providing a significant revenue opportunity for businesses to compete on quality of CX. Anne-Meine Gramsma, chief commercial officer of ContactCenter4ALL, argues that tight integration of digital contact centre and CRM platforms is vital to unlock their true business value and ensure agents can deliver excellent, highly engaging customer experiences and a seamless journey across all channels. (more…)

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August 17, 2022

Posted by: Shriya Raban

Twice as nice? Who needs a digital twin?

The internet is always abuzz with new technology trends, and anyone who follows them will be familiar with the terms “digital twin” or “digital twin of an organisation”. Although digital twins have been around for several decades, says Matthew Margetts, director of sales and marketing at Smarter Technologies, the rapid rise of Internet of Things (IoT) technology has made the concept more widely considered a tool of the future. (more…)

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August 12, 2022

Posted by: Janmesh Chintankar

Increasing funding in research and a network launch to drive the 5G technology market

The ongoing research in industrial fields and advances in radio technologies have fuelled expansion of the 5G technology market. Additionally, the recent growth of the 5G technology market has been fuelled by factors such as an increase in internet users, a large amount of data generation and transmission in the industrial and IT sectors, and workplaces that are becoming more digitally advanced, says Pradip Shitole, team lead in digital marketing at Market Research Future. (more…)

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August 1, 2022

Posted by: Janmesh Chintankar

Smart sensors keep the pressure off

Real-time sensor data is enabling smart factories to better understand their own processes, allowing more efficient operations. One of the most diverse and widely deployed type of sensor in the industrial internet of things (IIoT) is the pressure sensor. (more…)

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July 11, 2022

Posted by: Shriya Raban

IoT home devices are getting a new standard, here’s why it “matters”

The IoT is getting a new standard which could put digital trust and interoperability into smart home devices. It’s called Matter, says Mike Nelson, VP of IoT security, DigiCert.

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July 4, 2022

Posted by: Shriya Raban

Embrace the edge to avoid unscheduled downtime

According to Arimo, manufacturers can deal with up to 800 hours of downtime per year. As unscheduled downtime is far more costly than planned downtime, it’s important that manufacturers have real-time information about their equipment and processes to avoid unexpected faults and failures. Here Johan Jonzon, CMO and co-founder of edge analytics platform developer, Crosser, explains how edge analytics provides instantaneous data to prevent unscheduled downtime. (more…)

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June 28, 2022

Posted by: Shriya Raban

5 ways web scraping maximises your cybersecurity strategy

Massive volumes of data are being created as more businesses, government agencies, and individuals come online. Since data fuels the digital economy, cybercriminals continuously look for ways to compromise networks, conduct email fraud, and profit from illegal content, says Andrius Palionis, VP of enterprise sales at Oxylabs. (more…)

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June 23, 2022

Posted by: Shriya Raban

Evaluating the security of an enterprise IoT deployment at Domino’s Pizza

Recently, I had a great opportunity to work with Domino’s Pizza to evaluate an internally conceived Internet of Things (IoT)-based business solution they had designed and deployed throughout their US store locations. (more…)

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June 14, 2022

Posted by: Shriya Raban

Automating the loading process to improve the HGV driver experience

Logistics companies around the world continue to wrestle with a chronic shortage of HGV drivers. The crisis remains complex and far-ranging, nuanced from market to market, and there’s no doubt the road to recovery will be a long one. (more…)

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June 7, 2022

Posted by: Shriya Raban

The 8 design principles of a zero trust network

The connected world is a changed world, and enterprises can no longer assume that they have full control over closed networks. Further accelerating the new normal is the COVID-19 pandemic, which shifted a large proportion of the workforce to remote working and forced businesses to increase their use of cloud platforms to support a variety of devices and networks. Unfortunately, criminals take advantage of this upheaval and attempt to increase network infiltrations for nefarious gains. (more…)

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May 13, 2022

Posted by: Shriya Raban