Advantech, a provider of global intelligent systems, has appointed Alberto Prada Morales as channel manager for Iberia. This appointment is effective immediately. Mr. Prada Morales is an experienced telecommunications engineer who graduated in 2008 from the Seville School of Engineers. (more…)
July 6, 2018
Posted by: Zenobia Hegde
The digital marketing challenger agency, QueryClick, has released The CMO Performance Report 2018, which has found a significant number of retailers plan to invest in transformative technology including machine learning and voice search to enhance their digital marketing campaigns. (more…)
July 5, 2018
Posted by: Zenobia Hegde
Grosskraftwerk Mannheim AG (GKM) produces energy and distant heating for the booming Rhine-Neckar metropolitan region. Complex processes support the operation of the power plant, including a large fleet of industrial cranes and hoists. (more…)
July 4, 2018
Posted by: Zenobia Hegde
A new report from Juniper Research has found that the adoption of chatbots across the retail, banking and healthcare sectors will realise business cost savings of $11 billion (€9.42 billion) annually by 2023, up from an estimated $6 billion (€5.14 billion) in 2018.
The research found that these cost savings will be derived from the reduced amount of time spent on customer service enquiries. Using chatbots, businesses will dramatically cut response and interaction times via phone and social channels. It forecast that consumers and businesses combined will save over 2.5 billion hours by 2023 in these sectors.
Retail to cash in on chatbot invasion
The new research, Chatbots: Banking, eCommerce, Retail & Healthcare 2018-2023, found that the retail sector will gain the most benefits from chatbot technology, with Juniper estimating that by 2023 over 70% of chatbots accessed will be retail-based.
It highlighted both customer service and eCommerce as key use cases, although cautioned that greater investment in chatbot functionality will be required to meet consumer expectations. In that context, Juniper forecasts that improvement in AI, as shown recently by Google’s Duplex, to create a more personable user experience would be fundamental in creating a ‘pull’ factor for chatbots.
Juniper cited benefits such as cost savings, up-selling, marketing and cart recovery as major retailer chatbot ‘push’ factors. Retailers will take advantage of these opportunities; propelling chatbot implementation and driving eCommerce transactions via chatbots to reach $112 billion (€95.96 billion) by 2023.
Chatbot integration future of apps
The research found that whilst messaging applications have been the first platforms on which chatbots flourished, chatbot-enabled apps in use will greatly increase as many retailers, financial institutions and healthcare providers integrate the technology into their dedicated apps.
By 2023, Juniper forecasts that over 50% of the chatbots accessed will be through discrete apps, with complete bot integration overturning the make up of current app functionality.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
For more market insights, download the free whitepaper: ‘How Chatbots will Transform the Retail Industry’.
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Posted by: Zenobia Hegde
Medopad, a UK-headquartered health-tech company is expanding into the USA. The company will be taking up a new office in the heart of New York City at Johnson & Johnson’s (J&J’s) new JLABS office. As part of the USA launch, Medopad will hire top healthtech talent before the end of the year.
July 3, 2018
Posted by: Zenobia Hegde
Delta, a global provider in power and thermal management solutions, announced its Datacentre Infrastructure Solutions for cloud and edge data centres are on display at the world’s leading digital innovation tradeshow, CEBIT 2018, to serve as the very foundation of the digital economy — the focus of CEBIT 2018. (more…)
Posted by: Zenobia Hegde
Talend, a global provider in cloud integration solutions, announced that it has named Mark Nelson to its board of directors. Mr. Nelson has more than 25 years of experience in software development, engineering, and SaaS infrastructure (more…)
Posted by: Zenobia Hegde
Orange Romania, alongside its technological partners, Samsung and Cisco, are announcing the results of the first 5G multi-ventor Fixed Wireless Access (FWA) test performed in real environment conditions. (more…)
Posted by: Zenobia Hegde
JDA Software Inc., a provider of end-to-end supply chain and retail solutions, has signed a definitive agreement to acquire Blue Yonder,specialist in AI solutions for retail. (more…)
July 2, 2018
Posted by: Zenobia Hegde
TE Connectivity (TE), a provider in connectivity and sensors, is promoting its very high temperature T1K, T2K and TSK labels. The white self-adhesive labels are ideal for identifying components and assemblies that will undergo (more…)
Posted by: Zenobia Hegde