New research from Capgemini’s Digital Transformation Institute has revealed that artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions. (more…)
July 10, 2018
Posted by: Zenobia Hegde
Zededa, a start-up powering the real-time enterprise, announced early access to its platform that provides real-time apps a simple “on-ramp” to the cloud-native edge.
July 6, 2018
Posted by: Zenobia Hegde
Advantech, a provider of global intelligent systems, has appointed Alberto Prada Morales as channel manager for Iberia. This appointment is effective immediately. Mr. Prada Morales is an experienced telecommunications engineer who graduated in 2008 from the Seville School of Engineers. (more…)
Posted by: Zenobia Hegde
A new report from Juniper Research has found that the adoption of chatbots across the retail, banking and healthcare sectors will realise business cost savings of $11 billion (€9.42 billion) annually by 2023, up from an estimated $6 billion (€5.14 billion) in 2018.
The research found that these cost savings will be derived from the reduced amount of time spent on customer service enquiries. Using chatbots, businesses will dramatically cut response and interaction times via phone and social channels. It forecast that consumers and businesses combined will save over 2.5 billion hours by 2023 in these sectors.
Retail to cash in on chatbot invasion
The new research, Chatbots: Banking, eCommerce, Retail & Healthcare 2018-2023, found that the retail sector will gain the most benefits from chatbot technology, with Juniper estimating that by 2023 over 70% of chatbots accessed will be retail-based.
It highlighted both customer service and eCommerce as key use cases, although cautioned that greater investment in chatbot functionality will be required to meet consumer expectations. In that context, Juniper forecasts that improvement in AI, as shown recently by Google’s Duplex, to create a more personable user experience would be fundamental in creating a ‘pull’ factor for chatbots.
Juniper cited benefits such as cost savings, up-selling, marketing and cart recovery as major retailer chatbot ‘push’ factors. Retailers will take advantage of these opportunities; propelling chatbot implementation and driving eCommerce transactions via chatbots to reach $112 billion (€95.96 billion) by 2023.
Chatbot integration future of apps
The research found that whilst messaging applications have been the first platforms on which chatbots flourished, chatbot-enabled apps in use will greatly increase as many retailers, financial institutions and healthcare providers integrate the technology into their dedicated apps.
By 2023, Juniper forecasts that over 50% of the chatbots accessed will be through discrete apps, with complete bot integration overturning the make up of current app functionality.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
For more market insights, download the free whitepaper: ‘How Chatbots will Transform the Retail Industry’.
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July 4, 2018
Posted by: Zenobia Hegde
Delta, a global provider in power and thermal management solutions, announced its Datacentre Infrastructure Solutions for cloud and edge data centres are on display at the world’s leading digital innovation tradeshow, CEBIT 2018, to serve as the very foundation of the digital economy — the focus of CEBIT 2018. (more…)
July 3, 2018
Posted by: Zenobia Hegde
JDA Software Inc., a provider of end-to-end supply chain and retail solutions, has signed a definitive agreement to acquire Blue Yonder,specialist in AI solutions for retail. (more…)
July 2, 2018
Posted by: Zenobia Hegde
NFV will transform the way networks are run and managed, but the area also represents a major security challenge. As the authors, Igor Faynberg, chairman, and Alex Leadbeater, vice chairman, ETSI NFV Security Working Group ask, how can this be overcome? (more…)
June 28, 2018
Posted by: Zenobia Hegde
People Power, Internet of Things (IoT) software company providing white-label IoT solutions for energy, security and care services, has received first year funding of a research grant expected to total US$4.5 million (€3.86 million) over three years. (more…)
June 27, 2018
Posted by: Zenobia Hegde
The OpenFog Consortium’s OpenFog Reference Architecture for fog computing has been adopted as an official standard by the IEEE Standards Association (IEEE-SA). The new standard, known as IEEE 1934™, relies on the reference architecture as a universal technical framework that enables the data-intensive requirements of the Internet of Things (IoT), 5G and artificial intelligence (AI) applications. (more…)
Posted by: Zenobia Hegde
A new study from Juniper Research has found that the adoption of voice assistants such as Alexa and Google Assistant will be a key factor behind smart home growth, with 275 million voice assistant devices used to control smart homes by 2023. This is up from an estimated 25 million in 2018, a growth of 1,000%. (more…)
June 26, 2018
Posted by: Zenobia Hegde