Jenne Cloud Services Brokerage joins Invoca to help businesses drive growth through conversation intelligence
Shawn Berry of Jenne Cloud Services Brokerage
Avon, Ohio – Jenne, Inc. has announced that Jenne Cloud Services Brokerage has partnered with Invoca, the cloud specialist in AI-powered conversation intelligence for revenue teams. Invoca’s conversation intelligence platform enables marketing, sales and CX teams to deliver buying experiences that drive revenue growth by using the best of digital and human touch.
This partnership will allow Jenne Cloud Services Brokerage’s customers access to conversation data to create better buying experiences, drive more leads, and increase revenue. In addition, this partnership with Invoca will automatically QA 100% of customer calls and personalise customer conversations with real-time caller intent.
“Invoca offers Jenne’s customers the ability to enhance their experience through valuable insights and visibility into the entire customer journey, from digital to conversation points throughout,” says Shawn Berry, sr. vice president of global cloud sales, Jenne Cloud Services Brokerage. “We’re excited to partner with Invoca, delivering a solution that combines the power of Invoca’s AI-powered conversation intelligence platform with Jenne’s valued agent partners for a unified CX for today’s modern buyers.”
“We are thrilled to partner with Jenne to expand the reach of our AI-powered conversation intelligence platform to help more businesses drive growth. Jenne has a well-established presence in the CSB market, and we’re excited to partner with them as we grow our channel business,” says Grant Burchfield, AVP partnerships & alliances at Invoca. “At Invoca, we’ve seen first-hand that businesses who cannot connect the digital journeys with high-impact conversations are struggling to meet the heightened expectations of today’s customers. This partnership will help businesses to make that connection to drive revenue growth, while helping Invoca strengthen our network within the channel market.”
Jenne Cloud Services Brokerage offers agents access to the channel’s cloud solutions, including Contact Centre as a Service (CCaaS), Cybersecurity, Disaster Recovery, Network Connectivity, SIP Trunking, Storage and Disaster Recovery, Security, UCaaS, and Video Conferencing, all supported by Jenne’s team of knowledgeable cloud experts.
Invoca serves the consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. Customers include Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?. The company was also named a specialist in The Forrester Wave: Conversation Intelligence: Sales And Marketing, Q4 2021 report, with the highest scores possible in the criteria of product and technology innovation road map, product ease of use, integrations, and market approach and performance.
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