net2phone partners with Five9
Greg Craven of Five9
net2phone, a global provider of unified cloud communications solutions to businesses, today announced a partnership with Five9, a provider of the intelligent cloud contact centre. Through the partnership, net2phone is now offering the Five9 intelligent cloud contact centre as a service (CCaaS) to complement its own business cloud communication solution.
“The partnership with Five9 enables net2phone to extend our market reach with comprehensive communications solutions for enterprises with significant customer contact operations,” said Jonah Fink, president of net2phone.
With the Five9 intelligent cloud contact centre solution, agents can work remotely and access customer intelligence and insights to deliver a more human customer service experiences. The Five9 CCaaS solution has a complete set of integrated capabilities with APIs and integrations with recognised CRMs and tools.
“net2phone and Five9 clients will gain powerful synergies from our shared integrations with leading CRM applications and our focus on intelligent conversations across channels in untethered and dispersed environments,” added Jonah Fink.
“Five9 and net2phone share complementary features and a deep commitment to outstanding customer experience. We look forward to working with net2phone as we build on these synergies to approach customers,” says Greg Craven, Five9 channel development director.
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